Job Title: Bilingual Case Manager (Temporary to Permanent) - Refugee Resettlement

Location: Houston, TX (Onsite)

Work Hours: 8:00 am - 5:00 pm, Monday to Friday

Compensation: $21.00/hr with potential for permanent placement, free parking provided

Organization Overview: Our exceptional not-for-profit organization focuses on Refugee Resettlement, striving to create a home-away-from-home for government-approved refugees. Our comprehensive approach includes cultural orientation, job development, family reunification, and resettlement support to assist refugees in becoming self-sufficient.

Job Summary: The Bilingual Case Manager I (SAS) - Social Adjustment Services plays a pivotal role in recruiting eligible refugee clients for enrollment in the SAS program. Responsible for intake, assessment, and high-quality case management services, the Case Manager I ensures that services are provided in accordance with Limited English Proficiency (LEP) policy.

Principal Duties:

• Assess client eligibility for Social Adjustment Services, conduct intakes, and develop individualized service plans.
• Provide services as outlined in the service plan in a timely manner, making necessary referrals within and outside the agency as required.
• Ensure services are delivered in accordance with LEP policy, maintaining cultural sensitivity.
• Maintain client files, update case notes, and manage calendars.
• Track all client information and activities in Client Track and Refugee Management Solution.
• Assist with outreach activities, volunteer and intern training, airport pick-ups, and other projects as assigned by the Program Coordinator.

Minimum Qualifications:

• High School Diploma or GED.
• One (1) year of experience in an administrative setting or within refugee populations.
• Valid Texas driver’s license.

Key Competencies:

• Fluency in English and Spanish is required.
• Strong organizational and time-management skills.
• Cultural sensitivity and understanding of the refugee experience.
• Ability to work collaboratively with diverse populations.
• Proficient in Microsoft Office Suite and other relevant software.
• Compassionate and empathetic approach to case management.