Job Title: Refugee Resettlement Case Worker

About the Role: As a Social Adjustment Services Case Worker, you'll play a pivotal role within the Refugee Services team, providing vital case management services to address diverse client needs. This position offers a unique opportunity to assist individuals in accessing public benefits, medical care, emergency services, and cultural adjustment support.

Pay Rate: $22/hour

Main Responsibilities:

1. Collaborate closely with Refugee Services (RS) staff to identify and address clients' barriers to self-sufficiency.
2. Conduct proactive outreach efforts to enroll clients in the Social Adjustment Program.
3. Enter client information accurately into the RS database and ClientTrack System.
4. Document all client activities comprehensively in case files and the RS database and ClientTrack System, adhering to program guidelines.
5. Provide information, referrals, and hands-on assistance to clients to address various needs effectively.
6. Assist clients in applying for public benefits such as Food Stamps, Medicaid, RMA, CHIP, Gold Card, SSI, and Emergency benefits.
7. Support clients with medical appointments, accompanying them to doctor visits, obtaining medications, and ensuring follow-up care.
8. Regularly follow up with clients and report their progress to the supervisor and Refugee Services Staff.
9. Refer refugee families to appropriate programs such as Employment, Match Grant, RCA, and ESL.
10. Assess clients facing special challenges and make suitable referrals to foster self-sufficiency.
11. Maintain detailed case files for each client served, documenting all activities in accordance with program guidelines.
12. Compile and submit reports as required by program guidelines.
13. Provide interpretation services and transportation assistance to clients as necessary.
14. Arrange airport pickups for refugees when needed.
15. Perform any other duties as assigned.

Qualifications, Skills & Experience:

• Bachelor’s degree required.
• Preferred: Two years of experience in case management or working with refugee/immigrant populations.
• Strong written and verbal communication skills.
• Fluency in one of the refugee languages (Dari, Pashto, or Spanish) required.
• Ability to thrive in a diverse office environment, serving clients from various backgrounds.
• Energetic, self-motivated team player.
• Intermediate to advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
• High degree of independent judgment, flexibility, and problem-solving skills.
• Flexibility to work a schedule that may include some late nights and weekends.
• Willingness and ability to drive a 12-passenger van.
• Must possess a valid driver’s license and automobile liability insurance.

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