Customer Service Representative – Health Plan

Location: Albuquerque, NM
Date Posted: 09-29-2017
About us:
Morgan Stephens represents the nation’s top healthcare systems offering the highest compensation and benefits to our top candidates.   We are created and managed by experienced industry professionals in healthcare. As a leading provider of contract, contract to perm, and direct placement recruiting services to healthcare organizations throughout the United States, we have successfully served the needs of our employees and clients by placing thousands of quality healthcare professionals into organizations seeking top talent.
 
Open Position:
The Customer Service Representative will be responsible for providing telephonic customer service support to members and/or providers through inbound and outbound calling. The Representative will have direct customer interaction utilizing alternative methods, such as telephonic, mail or email. You will have to answer and work to resolve a variety of inquiries, varying depending on customer interaction, in a timely fashion.

JOB REQUIREMENTS:
High School Diploma or equivalent.
Minimum of 1-2 years Customer Service experience
Strong inbound and outbound telephonic skills, or the ability to quickly learn
Intermediate keyboarding and computer skills including Microsoft Office
Strong written and verbal communication, active listening and time management skills
Ability to work effectively in a changing environment
Ability to apply business knowledge, use sound judgment, and produce high-quality work
Ability to prioritize work and call handling based on a strong service mentality
Effective utilization of on-line resources
Ability to multitask by fielding calls, navigating internal databases and utilizing contract specific scripting simultaneously​

For More Information:
Visit www.morganstephens.com
Twitter: www.twitter.com/morganstephens0
Instagram: www.instagram.com/morganstephens0/
Facebook: www.facebook.com/MorganStephens0
Email: info@morganstephens.com

Morgan Stephens ofrecemos reclutadores que hablan Espanol
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