The Senior Preferred Communities Case Manager of Migration and Refugee Services (MRS), provides intensive case management, support services, barrier remediation, and educational enhancements to assist participants towards self-sufficiency. The case management provides services as outlined in the Preferred Communities Grant, state and federal regulations, and in compliance with policies and procedures of Migration and Refugees Services. The case manager communicates with and utilizes services of volunteers to meet the needs of clients.
· Conduct assessments and utilize results to support each participant in the development of realistic self-sufficiency goals. Goals must compliment participants’ skill level, interest, aptitudes, needs and barriers.
· Coordinate with the client and his or her family to create a complete service plan including goals of the client towards self-sufficiency.
· Provide ongoing case management by monitoring delivery of service and quality of care. Track client progress and well-being, evaluate case plan effectiveness, make recommendations for additional advanced training, effectively manage resources and make appropriate referral as needed.
· Identify economic and physical needs of clients; assess and reassess client’s support systems, available community resources and other factors to plan, develop and implement an appropriate service plan.
· Support in the assignment of appropriate activities as it relates to the participants needs and goals
· Develop, cultivate and maintain partnerships with community agencies to ensure that collaborative efforts are used to provide the most effective services and any other means that leads clients towards self-sufficiency
· Advocate for the client and his or her family when connecting them to community resources and services. and intervene in an effort to alleviate barriers to participant goals.
· Conduct bi-weekly meetings with the client and family to document progress on the stabilizations of all family barriers.
· Complete USCCB data and progress reports, as directed.
· Prepare and complete accurate case notes, written correspondence, reports and other written material and input required data in Refugee Solution.
· Provide interpretation and translation services as necessary
· Participate in staff and supervisory meetings. Train and supervise interns and volunteers working with clients.
· Coordinate with other MRS staff assigned to provide services for individual and/or family to ensure proper delineation of responsibilities.
Documentation and Reporting
· Reports to the MRS Arlington Site Supervisor for supervision and submission of statistics and required data.
· Prepares case closure reports in MRIS for submission in timely manner.
· Provides PC activities information for monthly and quarterly reports.
· Ensures accurate and up to date Refugee Solution and MRIS reporting
Knowledge, Skills, and Abilities
· Bachelor’s degree required
· Minimum 3 years refugee experience.