Intake and Recruitment Coordinator
Position: Intake and Recruitment Coordinator
Location: Londonberry, NH 03053
Employment Type: Full-Time, Direct Hire
Pay Status: $55,000-$60,000
About the Role:
An excellent home care agency is seeking a dedicated Intake and Recruitment Coordinator to join their growing team. This role is critical in overseeing client intake processes and managing caregiver recruitment to ensure high-quality personal care services. The ideal candidate will possess excellent communication, organizational, and interpersonal skills to effectively manage both client and caregiver interactions.
Responsibilities:
Client Intake:
- Collect and document client information, including personal details and service requests.
- Ensure all intake documentation is complete, accurate, and compliant with agency policies and state regulations.
- Coordinate with medical providers to obtain necessary medical records for clients.
- Collaborate with the Scheduling Coordinator to confirm staffing availability for new clients.
- Match clients with compatible caregivers based on skills, location, and preferences.
- Coordinate service schedules and ensure smooth transitions for new clients.
Recruitment and Onboarding:
- Develop and execute strategies to attract and recruit qualified caregivers, including Home Health Aides and Personal Care Providers.
- Source candidates through job boards, social media, local job fairs, and vocational school partnerships.
- Review resumes, conduct initial screenings, and schedule interviews.
- Complete reference checks and coordinate background checks and clearance procedures.
- Manage onboarding processes, ensuring all paperwork, training, and orientation are completed.
Collaboration and Support:
- Work closely with the Business Development Director, Clinical Director, and Scheduling Coordinator to address client and caregiver needs.
- Respond to client inquiries and caregiver feedback in a professional and timely manner.
- Participate in quality assurance activities and contribute to continuous improvement initiatives.
- Provide on-call support as part of a rotation.
Qualifications:
- High school diploma or equivalent; associate degree in Healthcare, Human Resources, or a related field preferred.
- Minimum of 2 years of experience in a home care agency, healthcare setting, or customer service role with a focus on client intake, scheduling, or recruitment.
- Familiarity with scheduling software and electronic health record (EHR) systems (e.g., HHAeXchange).
- Proficiency in Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality and professionalism.
- Knowledge of home care industry regulations and caregiver certification requirements is a plus.
Why Join Us?
This is an opportunity to make a meaningful impact in the lives of clients and caregivers by contributing to a supportive, high-quality home care environment. We are committed to fostering a culture of respect, trust, and exceptional service.
Apply now to join our dedicated team and take the next step in your career!