JOB SUMMARY: The Family Rehousing Stabilization Program (FRSP) is a scattered-site rapid rehousing program for families in the District of Columbia. The Case Manager provides direct management services including identifying and coordinating community resources for families in FRSP to ensure that families are making meaningful progress toward increasing income and achieving stable housing. The position provides in-home case management and connects families to a variety of individual and/or group supportive services that address both short-term and long-term client needs to sustain housing at the end of the one-year FRSP program.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Interview clients for direct service needs and develop a case plan with the client including written short-term and long-term goals and tasks to achieve housing stability. Make referrals as needed.
• Conduct ongoing assessments of client needs and reevaluate goals with clients at regular intervals. Deliver and coordinate services to individuals and families and maintain direct contact.
• Facilitate daily crisis management, acting as a liaison between client and client’s environment.
• Collaborate with other disciplines including substance abuse, legal, medical, educational, vocational, and mental health professionals, and other service providers.
• Make appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment, and housing needs.
• Create and maintain case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, reports, medical reports, referrals, discharge summaries, visitation records, and educational information in designated databases such as the Homeless Maintenance Information System (HMIS), QuickBase and STEP within contract requirement timelines.
• Enhance the client environment by creating a hospitable and customer-oriented facility.
• Complete reports and maintain statistical data, meet programmatic, documentation, and other performance standards, on an ongoing basis.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE: 

• Bachelor’s degree in human services or related field.
  • If with a Social Work degree, Social Work licensure in the appropriate jurisdiction is required.
  • If with a Professional Counseling degree, Professional Counseling licensure in the appropriate jurisdiction is required.
• One year of experience working with at-risk clients in direct services.
• Experience working with clients who have a history of homelessness, addiction, and/or mental health issues. In some cases, years of experience can be substituted
  with additional related certifications or a master’s degree in human services or a related field.
• Driving is required. Must have a valid driver’s license and clean driving record to visit clients at the community.
• Use of a personal vehicle may be required.

SKILLS and COMPETENCIES:

• Communication skills both verbal and written.
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience.

 

Full time- Monday to Friday and 40 hours per week by 8 hours per day.