Job Title: Lead Scheduling Coordinator – Home Care
Location: Londonderry/Nashua, NH
Pay Range: $28–$30 per hour (based on experience)
Schedule: Full-Time | Includes on-call rotation
Work Environment: On-site role 

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Position Summary:
We are seeking a Lead Scheduling Coordinator to take full ownership of the scheduling function for a growing and respected home care provider. This position plays a pivotal role in ensuring seamless caregiver assignments, maintaining staffing continuity, and mentoring junior team members. The ideal candidate will bring strong leadership, high accountability, and deep knowledge of scheduling operations—especially within a home care or service-based setting.
As the point person for all scheduling activity, you will independently manage daily staff assignments, optimize workflows, resolve real-time conflicts, and uphold high standards of service delivery. You'll also mentor and support a junior scheduler, helping them develop their skills while ensuring cohesive team coordination. This is an opportunity for a proactive, solution-driven professional to make a significant operational impact and contribute to client satisfaction and team performance.
Key Responsibilities:

• Serve as the primary owner of all caregiver scheduling and real-time staff coordination
• Proactively balance staffing availability with client care needs, ensuring full coverage with minimal oversight
• Lead scheduling strategy and maintain visibility into near- and long-term staffing requirements
• Train, mentor, and support a junior Scheduling Coordinator to promote consistency and efficiency
• Serve as the escalation point for scheduling conflicts, call-outs, or coverage gaps
• Maintain clear and professional communication with caregivers, clients, and office staff
• Monitor and maintain accurate documentation of schedules, changes, and coverage notes in agency systems
• Participate in staff onboarding to introduce scheduling protocols and performance expectations
• Support on-call rotation to manage urgent, after-hours scheduling issues
• Collaborate with agency leadership on workforce planning, hiring needs, and process improvements

Qualifications:

• 3+ years of experience in scheduling, dispatch, or administrative coordination; home care or service industry strongly preferred
• Experience mentoring or leading peers or junior staff
• Strong organizational and problem-solving skills; able to work independently and adapt quickly
• Comfortable using scheduling software, electronic records, and communication platforms
• High school diploma required; associate’s or bachelor’s degree preferred
• Positive, team-first attitude with a client service mindset