Location: Indianapolis, IN 46204
Employment Type: Full-Time
Estimated Salary: $60,000–$75,000 annually + Bonus Eligibility
A Medicaid-focused home care agency serving the Indianapolis area is seeking a Case Manager – Intake to manage referrals, eligibility verification, and start-of-care coordination for Indiana Medicaid waiver clients. This role is ideal for someone with experience navigating Indiana Medicaid programs and working closely with MCOs, case managers, and internal operations teams.
Receive and manage incoming Medicaid referrals for home care services
Verify Medicaid eligibility and waiver enrollment
Coordinate intake documentation and authorization requirements
Communicate with MCO case managers, support planners, and referral partners
Ensure authorized hours align with service delivery and caregiver availability
Coordinate start-of-care timelines and client onboarding
Maintain accurate, timely documentation in agency systems
Serve as a point of contact for clients and families during intake
2+ years of experience in Medicaid intake, case management, or home care operations
Strong understanding of Indiana Medicaid eligibility and waiver workflows
Excellent communication and organizational skills
Ability to manage multiple referrals and deadlines simultaneously
Experience with Indiana Medicaid waivers such as PathWays MLTSS and Health & Wellness (Aged & Disabled)
Experience working with MCO-driven referral environments
Bachelor’s degree in social services, healthcare, or related field preferred