Case Manager – Intake (Arizona Medicaid)

Location: Phoenix, AZ 85004
Employment Type: Full-Time
Estimated Salary: $58,000–$72,000 annually + Bonus Eligibility

About the Role

A growing Medicaid home care agency in the Phoenix metro area is seeking a Case Manager – Intake to support referral coordination and intake for Arizona Medicaid members. This role focuses on managing MCO referrals, authorizations, and onboarding processes to ensure timely and compliant service initiation.

Key Responsibilities

• Manage intake referrals from Medicaid managed care organizations

• Verify eligibility and approved service hours

• Coordinate authorizations and intake documentation

• Communicate with MCO case managers and internal care teams

• Support onboarding and start-of-care coordination

• Ensure services align with approved authorizations and care plans

• Maintain accurate records and compliance documentation

• Assist with resolving intake-related issues and delays

Qualifications

• 2+ years of experience in Medicaid intake, case management, or healthcare coordination

• Familiarity with managed care workflows and authorization processes

• Strong organizational and communication skills

• Ability to manage high-volume referrals in a fast-paced environment

Preferred Experience

• Experience with Arizona Medicaid and AHCCCS programs

• Familiarity with MCOs such as UnitedHealthcare, Banner Health, or Mercy Care

• Background in home care, care coordination, or utilization management