Pay: $18.00 - $24.00 per hour
Location: Remote (Candidates Nationwide Welcome)
Schedule: Full-Time | Monday-Friday Daytime Hours
Employment Type: Temp-to-Perm
We are seeking professional, customer-focused Healthcare Intake & Client Services Coordinators to support a growing healthcare services organization operating across multiple states.
This position serves as the first point of contact for individuals seeking healthcare and home care services. You will answer inbound inquiries, gather information, explain available services, schedule appointments, and connect prospective clients with the appropriate local teams.
This is an excellent opportunity for candidates with experience in healthcare enrollment, Medicaid, insurance, home care, scheduling, intake, admissions, customer service, or call center operations.
Answer inbound calls from prospective clients, family members, referral sources, and healthcare consumers
Gather and document client information accurately
Explain available healthcare and home care services
Schedule consultations, assessments, and follow-up appointments
Route inquiries to the appropriate local office or operational team
Provide compassionate and professional customer service
Communicate effectively via phone, email, text, and virtual platforms
Respond to inquiries in a timely and professional manner
Follow up with prospective clients and referral sources
Help individuals navigate available services and next steps
Maintain accurate records within CRM and intake systems
Document all client interactions and communications
Track inquiries, referrals, and follow-up activities
Ensure data accuracy and completeness
Address client questions and concerns
Escalate complex situations appropriately
Collaborate with internal teams to ensure a positive client experience
Previous healthcare, insurance, enrollment, intake, scheduling, admissions, customer service, or call center experience preferred
Strong communication and active listening skills
Excellent organizational and time management skills
Ability to work independently in a remote environment
Comfortable learning new systems and technology
High-speed internet connection and dedicated home workspace
Medicaid or Managed Care experience
Home Care or Healthcare Services experience
Healthcare Enrollment experience
Medical Scheduling experience
Insurance Customer Service experience
Patient Access, Referral, or Intake experience
Bilingual English/Spanish strongly preferred
Competitive hourly compensation
Fully remote work environment
Weekly pay
Temp-to-perm opportunity with long-term growth potential
Comprehensive training and support
Professional development opportunities
Benefits available in accordance with eligibility requirements
Opportunity to make a meaningful impact helping individuals access healthcare services
If you enjoy helping people, solving problems, and providing exceptional customer service, we encourage you to apply today.