Home Care Intake and Client Services Coordinator (Remote – Michigan) | Temp-to-Perm

Pay: $20.00 - $22.00 per hour

Location: Remote (Michigan Residents Only)

Preference: Candidates located within 25 miles of Troy, MI

Schedule: Full-Time | Monday-Friday Daytime Hours

Employment Type: Temp-to-Perm

About the Opportunity

We are seeking a professional, customer-focused Home Care Intake and Client Services Coordinator to join our growing healthcare services team.

This position serves as the first point of contact for individuals seeking home care services. You will answer inbound calls, gather client information, explain available services, schedule assessments, and connect prospective clients with the appropriate local care teams.

The ideal candidate has previous home care intake or scheduling experience along with experience working in a call center or remote telephonic customer support environment. This role is perfect for someone who enjoys helping people, thrives in a fast-paced remote setting, and delivers exceptional customer service over the phone.

Although this is a remote position, candidates must reside in Michigan, with preference given to those living within 25 miles of Troy to facilitate training, occasional in-person meetings, and future operational needs.

Responsibilities

Client Intake & Support

• Answer inbound calls from prospective clients, family members, referral sources, and healthcare consumers

• Gather and document client information accurately

• Explain available home care services

• Schedule consultations, assessments, and follow-up appointments

• Route inquiries to the appropriate local office or operational team

• Provide compassionate, professional customer service on every interaction

Customer Service & Communication

• Communicate effectively by phone, email, text, and virtual platforms

• Respond to inquiries promptly and professionally

• Follow up with prospective clients and referral sources

• Help individuals understand available services and next steps

Documentation & Data Management

• Maintain accurate records within CRM and intake systems

• Document all client interactions and communications

• Track inquiries, referrals, and follow-up activities

• Ensure data accuracy and completeness

Problem Resolution

• Address client questions and concerns

• Escalate complex situations appropriately

• Collaborate with internal teams to ensure a positive client experience

Qualifications

• Home care intake, client services, or scheduling experience required

• Previous call center, remote customer service, or high-volume inbound phone support experience required

• Must reside in the State of Michigan

• Candidates located within 25 miles of Troy, MI are strongly preferred

• Excellent verbal communication and active listening skills

• Strong organizational and time management skills

• Ability to work independently in a remote environment

• Comfortable learning new software systems and technology

• High-speed internet connection and dedicated home workspace

Preferred Qualifications

• Home care industry experience

• Healthcare customer service experience

• Medical scheduling or patient access experience

• Intake or referral coordination experience

• Medicaid, Medicare, or Managed Care experience

• Bilingual English/Spanish is a plus

What We Offer

• Competitive hourly compensation of $20.00–$22.00 per hour

• Fully remote work environment

• Weekly pay

• Temp-to-perm opportunity with long-term career growth

• Comprehensive training and ongoing support

• Professional development opportunities

• Benefits available in accordance with eligibility requirements

• Opportunity to make a meaningful impact by helping individuals access home care services

Apply Today

If you have experience in home care intake or scheduling, enjoy providing exceptional customer service in a remote, phone-based environment, and live in Michigan, we'd love to hear from you.