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Human Resources Assistant - HR Unemployment Analyst

Gaithersburg, MD

Unemployment Analyst


  • Act as a main contact with clients on unemployment matters.
  • Responsible for clients’ unemployment program which includes claims processing, appeals filing, and hearing preparation as needed.
  • Review and protest erroneous charges against client’s unemployment accounts.
  • Assist with reviewing  and evaluation of client’s annual unemployment tax rates.
  • Assist with researching unemployment issues/questions
  • Assist with the development and implementation of procedures, training and processes.



  • Data entry experience required.
  • Excellent verbal and written communication skills.
  • Strong customer service skills.
  • Excellent problem-solving, interpersonal and organizational skills.
  • Ability to prioritize and manage multiple tasks efficiently and within timeframes.
  • Detail oriented while working within defined deadlines.
  • Proven ability to work independently while supporting team goals.
  • Proficiency with Microsoft Office - including Word, Excel and Outlook.

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