Unemployment Analyst

 

• Act as a main contact with clients on unemployment matters.
• Responsible for clients’ unemployment program which includes claims processing, appeals filing, and hearing preparation as needed.
• Review and protest erroneous charges against client’s unemployment accounts.
• Assist with reviewing  and evaluation of client’s annual unemployment tax rates.
• Assist with researching unemployment issues/questions
• Assist with the development and implementation of procedures, training and processes.

 

REQUIREMENTS:

• Data entry experience required.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Excellent problem-solving, interpersonal and organizational skills.
• Ability to prioritize and manage multiple tasks efficiently and within timeframes.
• Detail oriented while working within defined deadlines.
• Proven ability to work independently while supporting team goals.
• Proficiency with Microsoft Office - including Word, Excel and Outlook.