Helpdesk Administrator

Location: Austin, TX
Company:  A Reputable and Growing Law Firm
Job Type: Full-Time
Salary: Up to $73,800 per annum

Our client, a well-established and rapidly growing law firm in Austin, TX, is seeking an enthusiastic and outgoing Helpdesk Administrator to join their IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a seamless user experience for attorneys and staff. This role requires strong technical expertise, excellent customer service skills, and a proactive approach to troubleshooting IT issues.

Responsibilities:

• Provide first-line technical support to users by troubleshooting hardware, software, and network issues efficiently.
• Install, configure, and maintain Dell/HP laptops and peripherals, ensuring optimal performance.
• Manage and administer Microsoft 365 environments, including user account creation, permissions, and security settings.
• Support and troubleshoot Active Directory for user access and group policies.
• Configure and maintain Teams VoIP phone systems, ensuring smooth communication across the firm.
• Work closely with attorneys and staff to train and support users, ensuring high satisfaction with IT services.
• Document technical processes, troubleshooting steps, and system configurations for knowledge sharing and efficiency.
• Assist in basic network troubleshooting, including VPN, firewall settings, and connectivity issues.
• Monitor and respond to helpdesk tickets, ensuring timely resolution of IT-related issues.

Qualifications:

• Two or more years of IT support or helpdesk experience in a Microsoft environment.
• Proficiency with Microsoft 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Hands-on experience with Active Directory, including user account creation, password resets, and group policy management.
• Familiarity with hardware installation and troubleshooting for laptops, desktops, printers, and peripherals.
• Basic knowledge of networking concepts, including IP addressing, VPNs, firewalls, and Wi-Fi troubleshooting.
• Strong customer service and communication skills with a professional and friendly demeanor.

Preferred Qualifications:

• Experience setting up and configuring Teams VoIP phone systems.
• Certifications such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), or equivalent.
• Knowledge of PowerShell scripting or automation tools to streamline IT tasks.
• Prior experience in a law firm or professional services environment.