Case Manager II
Location: Hybrid – Must be within 25 miles of Nashua, NH (03063)
Pay: $38-$42/hour
Assignment Type: Direct Hire
Start Date: As soon as available
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (Occasional weekend)
Tax Work Location: Hybrid
Benefits: Medical, dental, vision, and 401(k) with 80% employer contribution toward premiums
About the Organization
This position is with a respected managed care organization serving New Hampshire Medicaid members through comprehensive, community-based programs. The company emphasizes person-centered care and coordination of Long Term Services and Supports (LTSS), behavioral health, and social services to improve member outcomes. The team is mission-driven and committed to supporting vulnerable populations with compassionate, culturally appropriate, and impactful care.
Position Overview
The Case Manager II will support Medicaid-eligible members receiving Long Term Services and Supports (LTSS) in southern New Hampshire, primarily in the Nashua area. This hybrid role includes two days per week of field-based visits to skilled nursing facilities (SNFs) and three days working remotely from home performing telephonic case management. You will assess member needs, develop individualized care plans, and coordinate services across medical, behavioral, and social domains to enhance health outcomes and quality of life.
Key Responsibilities
Complete initial and ongoing clinical assessments of members in accordance with New Hampshire Medicaid timelines and requirements
Develop person-centered, individualized care plans in collaboration with members, families, providers, and facility staff
Conduct face-to-face visits in SNFs twice weekly and maintain telephonic contact with members as needed
Monitor care plans for effectiveness, compliance, and goal progression; revise plans as member needs evolve
Support integration of long-term care and behavioral health services, including referrals and resource navigation
Participate in interdisciplinary care team (ICT) meetings and collaborate with internal teams, including RN case managers and social workers
Utilize motivational interviewing techniques to engage members and encourage wellness and independence
Document all member interactions, assessments, and care plan activities in compliance with Medicaid standards
Identify and address social determinants of health and connect members with community-based services
Maintain regular communication and caseload management for assigned members
Travel locally within the Nashua area and surrounding southern NH counties (mileage reimbursement provided)
Required Qualifications
Must reside in New Hampshire, preferably near Nashua
1–3 years of case management experience in managed care, long-term care, behavioral health, or public health
Valid driver’s license, reliable transportation, and good driving record
Proficiency with electronic documentation systems and strong multitasking skills
Home office setup with high-speed internet for remote work
Required Education / Licensure
One of the following is required:
Completion of an accredited LPN or LVN program (active NH license in good standing)