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Case Management Processor

Houston, TX
CARES Response Team Member is responsible for the review and coordination of the Harris County Covid Response Department client concerns triaging them to assess for rapid solutions or escalation to needed stakeholders. This staff member could directly work with the public, will work with programmatic staff as processing of concerns occur, and ultimately identify escalation issues. This person will work to track metrics, reports and identify trends for areas of improvement. The successful candidate will be solution oriented and skilled at consumer responsiveness in a timely manner.
 
CARES Response Team Member is responsible for the review and coordination of the Harris County Covid Response Department client concerns triaging them to assess for rapid solutions or escalation to needed stakeholders. This staff member could directly work with the public, will work with programmatic staff as processing of concerns occur, and ultimately identify escalation issues. This person will work to track metrics, reports and identify trends for areas of improvement. The successful candidate will be solution oriented and skilled at consumer responsiveness in a timely manner.
MINIMUM EDUCATION REQUIREMENTS
 
· Bachelor’s Degree in Social Sciences with a background in case management supervisory roles OR quality and compliance type services
 
· Associate’s Degree in related fields with a minimum of 2 years of relevant work experience in case management supervisory roles
MINIMUM SKILLS AND EXPERIENCE REQUIREMENTS
· Familiarity with customer relationship processes and software, case management/human services software, or collaboration software systems (i.e.: SharePoint, Connective, ETO etc.) preferred.
· Advanced productivity software skills including Microsoft Excel, PowerPoint, and Word. Familiarity with Microsoft Access preferred.
· Advanced written, verbal, and visual communication skills.
· Ability to handle and maintain confidential information in a safe, secure manner.
· Experience working in a nonprofit organization is preferred, but not required.

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