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Case Manager - Emergency Services

Downers Grove, IL

Do you want to use your skills and talents to make a lasting difference in the world? We are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way we encourage you to join us in making a difference!


If you desire a better work/life balance and can work in a fast paced environment with excellent growth potential, we would like to hear from you



  1. Operates as a member of the Division team providing intake, screening, assessment, case planning, and case management to individuals and families requesting emergency services, homeless prevention, and after care service.
  2. Provide community education, development, and networking activities on behalf of Division Programs; making recommendations for the improvement and development of programs to meet specific needs in the community.
  3. Provide direct weekly supervision for Emergency Services/Homeless Prevention Master’s in Social Work (MSW) level interns including completion of learning agreements and evaluations.
  4. Attend staff meetings and participate in general maintenance of facility.
  5. Work cooperatively with the Division staff members and other appropriate persons to insure that the needs of persons requesting homeless prevention and emergency services are addressed with dignity and respect.
  6. Other duties as assigned within the guidelines of this position.



  1. Completes an initial intake within 48-72 hours of receiving a call for services and provides a needs assessment of potential Spanish speaking and English speaking program participants requesting homeless prevention and emergency services.
  2. Makes appropriate referrals and recommendations for callers who decline services or do not meet the established program criteria.
  3. Interviews potential program participants for to determine appropriate service recommendations and to assess specific needs and develop an individualized service plan to address the needs identified.
  4. Coordinates and monitors the steps identified in client service plans for addressing client needs by providing case planning, short-term case management, advocacy and linkage to other community resources to individuals and families in crisis situations.
  5. Respond to “walk-ins” and callers in crisis with an awareness of agencies in DuPage County for homeless or at risk callers within DuPage County and the general metropolitan area.
  6. Prepares and maintains accurate confidential case records, fiscal records and logs, to complete statistical reports as required.
  7. Maintains case files that include all essential case file components as required by the agency’s PQI process.
  8. With guidelines provided, implement a range of counseling/support services depending on the client’s needs. (i.e. crisis intervention, individual or family counseling, budget counseling, and risk management).
  9. Completes necessary forms and records for services provided or referrals made to assist all callers not assigned counseling appointments or in-office visits.
  10. Monitor participants’ progress and assist them with individualized goal development/objectives towards homeless prevention and self-sufficiency skill maintenance. (This involves regular review of case files, client situation update and includes home visits to the extent possible when needed.)
  11. Assess client eligibility for rental/utility assistance, transportation, food, medication, childcare assistance, and other social service benefits such as all eligible mainstream benefits; consulting with the Emergency Services and Hope House Shelter Supervisor, and Director of Community Services as needed. (Assistance with completion of necessary paperwork may be needed.)
  12. Provides immediate intervention to help clients in need meet their basic needs including food, clothing, infant supplies, household necessities, transportation, eligible mainstream benefits, utilities, and available financial assistance for which they are eligible to help them acquire and keep affordable housing.
  13. Assists with distribution and documentation of grant funds expended in the provision of homeless prevention and emergency services.
  14. Understands and adheres to the criteria stipulated by funders for distribution of grant funds to those requesting homeless prevention and emergency services.
  15. Provides ongoing progress updates and case monitoring and intervention as needed.
  16. Insures that all client files and Service Point data entry is up to date and available for review during and upon completion of services rendered.
  17. Accepts and provides referrals in a timely manner to help families and individuals at risk of homelessness meet their basic needs and avoid homelessness.
  18. Accepts and responds to calls for homeless prevention and emergency services in a timely manner and no later than 48-72 hours from when the call is received.
  19. Instills a sense of hope in individuals and families served, conveying the belief that change is possible and that they can gain control over their circumstances.
  20. Empowers individuals/families to achieve their goals, direct their own lives, and become less dependent on others to meet their basic needs 

  1.  A Bachelor’s degree in a human services field is required for this position. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
  2. Minimum of one (1) year of related work experience is required.
  3. Must be fluent in English and Spanish. Must successfully pass a bilingual assessment.
  4. Demonstrated capacity to work with individuals/families in crisis situations.
  5. Demonstrated capacity to conduct professional client intake and needs assessment.
  6. Demonstrated ability to accurately enter client information and data into an established client information management system database.
  7. Availability to work flexible days and hours as needed.
  8. Demonstrated ability to work effectively and constructively with persons from all racial, diverse cultures, family systems, and social backgrounds.
  9. Understanding of and willingness to adhere to program operational boundaries. 
  10. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
  11. Strong verbal and written communications skills.
  12. Passage of complete background clearance, physical and Tuberculosis (TB) Test.

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