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Customer Service Representative - Health Plan

Cincinnati, OH
About us:
Morgan Stephens represents the nation’s top healthcare systems offering the highest compensation and benefits to our top candidates.   We are created and managed by experienced industry professionals in healthcare. As a leading provider of contract, contract to perm, and direct placement recruiting services to healthcare organizations throughout the United States, we have successfully served the needs of our employees and clients by placing thousands of quality healthcare professionals into organizations seeking top talent.
Open Position:
We are seeking a Customer Service Representative (Health Plan). The Customer Service Representative provides quality customer service to all patients in the check in and check out process. Works closely with medical assistants and providers to ensure patient visits processed in timely manner. Implements policies and protocols.
Checks-in patients and updates demographics at each visit including insurances if applicable.
Backs up Call Center on multi-line phone system for clinic, takes accurate messages, and delivers promptly to Providers.
Schedules appointments as needed for new and established patients using electronic practice management system.
Makes reminder calls for all scheduled patients.
Verifies Medicaid at each visit and obtains the proper authorizations if needed.
Collects co-pays for self pay and third party payers from each patient at each visit.
If patient cannot pay their co-pay, that patient is directed to the collections/billing staff.
Checks out Patients if needed.
Creates and organizes charts.
All self-pay patients on schedule will be processed through the Medicaid System to check for coverage.
General office duties such as copying, faxing, scanning and handling mail.
Other duties as assigned.
Minimum of two years of office experience; medical preferred.
General office duties, proper phone etiquette, problem solving and organizational skills, insurance knowledge and customer service skills.
For More Information:

Morgan Stephens ofrecemos reclutadores que hablan Espanol

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