The Eligibility Specialist will be responsible to contact clients and ensure the collection of relevant documentation, verification of eligibility and payment processing related to the Harris County Emergency Financial Assistance program. The Eligibility Specialist is also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics. The successful candidate will perform these duties in a satisfactory manner and in accordance with policies, procedures and core values. The successful candidate will be solution oriented and skilled at consumer responsiveness in a timely manner.
ESSENTIAL JOB DUTIES
30% Contacts qualifying clients to inform of program enrollment, process to determine eligibility and next steps.
30% Verifies that all required documentation is available and correct in accordance with the program guidelines and policies and procedures.
30% Prepared relevant paperwork to ensure that qualifying clients receive emergency financial assistance in accordance with policies and procedures.
10% Performs other duties as assigned
MINIMUM EDUCATION REQUIREMENTS
· High-School Diploma with 2-4 years’ experience in similar role or administrative customer service role.
· Associates degree with 1-2 years’ experience in similar role or administrative customer service role.
. Experience with refugees and immigrants through volunteering or prior job experience required
Bilingual required in any of the following languages: Pashto, Dari, Ukrainian or Spanish