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Case Worker - Refugee Resettlement

Houston, TX

Position: Resettlement and Placement Case Worker
Pay rate: $20-21/hour

About the Role:

As a member of the Refugee Services Team, the Resettlement and Placement Case Worker plays a crucial role in facilitating the resettlement process for individuals and families seeking refuge. With a focus on providing comprehensive support, this role involves working closely with clients to develop tailored service plans aimed at fostering self-sufficiency. The Case Worker will manage a caseload of approximately 150 clients annually, ensuring the delivery of core services within prescribed timeframes while adhering to program guidelines.

Key Responsibilities:

  1. Coordinate airport pickups for refugee families upon their arrival.
  2. Conduct resettlement orientations and collaborate with clients to craft personalized service plans addressing their unique needs, challenges, and aspirations for self-sufficiency.
  3. Proactively follow up with clients to monitor progress on service plans, employing independent judgment to address obstacles hindering self-sufficiency.
  4. Assess refugee family situations and make appropriate referrals to employment, match grant, RCA, ESL, and other relevant programs.
  5. Conduct intake procedures for Special Immigrant Visa Holders and Asylees to determine eligibility for federal Reception and Placement services, liaising with relevant authorities as needed.
  6. Communicate with United States Citizenship and Immigration Services on behalf of clients to resolve issues related to Employment Authorization Document delays.
  7. Facilitate the application process for government documents and federal/state benefits, including Food Stamps and Medicaid.
  8. Ensure school-aged children meet immunization requirements for enrollment and assist in their school registration.
  9. Provide transportation and logistical support, including delivering household items and assisting with employment-related services such as job interviews and applications.
  10. Advocate for refugee rights and address special client needs through appropriate referrals and interventions.
  11. Maintain accurate documentation of all provided services in compliance with program guidelines.
  12. Complete client applications accurately and in a timely manner.
  13. Prepare and submit required reports promptly.

Qualifications, Skills & Experience:

  • Bachelor’s degree required.
  • Minimum one year of experience in immigration or refugee assistance.
  • Proficiency in Afghani or another refugee language preferred.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities and independent judgment.
  • Flexibility to work a variable schedule, including evenings and weekends.
  • Ability to lift up to 30 pounds regularly and 50 pounds occasionally.
  • Valid driver’s license and automobile liability insurance required.

This role offers a unique opportunity to make a meaningful impact in the lives of refugees and contribute to their successful integration into their new communities.

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