Position: Operations Director – Stamford, CT

Job Overview:
As the Home Care Operations Director in our growing Connecticut-based home healthcare business, you will oversee all day-to-day operations with a focus on PCA services. This crucial role involves managing hiring, onboarding, office operations, intake, scheduling, and ensuring compliance with Connecticut’s specific home care and Medicare waivers and requirements.

Responsibilities:

Hiring and Recruitment:

• Collaborate with leadership to assess staffing needs and create comprehensive job descriptions tailored to PCA services, incorporating Connecticut HCBS waivers and Medicare regulations.
• Execute recruitment strategies to attract qualified candidates for PCA roles, ensuring adherence to Connecticut home care and Medicare compliance requirements.
• Conduct interviews, assess candidates, and make hiring recommendations, ensuring candidates meet Connecticut state requirements.
• Oversee the entire recruitment lifecycle, from sourcing to onboarding, specific to Connecticut PCA staff.

Onboarding:

• Develop and implement a comprehensive onboarding process tailored to Connecticut PCA services, incorporating Connecticut’s Medicaid waivers and Medicare guidelines.
• Conduct orientation sessions to ensure new hires are familiar with company policies, state-specific healthcare requirements, and expectations related to PCA care.
• Ensure all paperwork, background checks, training, and credentials required by Connecticut state and Medicare regulations are completed for new PCA team members.

Office Management:

• Maintain a well-organized and efficient office environment to support PCA operations, ensuring adherence to Connecticut home care regulations and Medicare standards.
• Oversee office supplies, equipment, and facilities management, with a focus on optimizing PCA service delivery.
• Continuously improve administrative processes to enhance overall productivity for Connecticut-based PCA services.

Intake and Scheduling:

• Collaborate with client services to manage the intake process for new PCA clients, ensuring compliance with Connecticut Medicare and Medicaid HCBS Waivers.
• Develop and maintain an efficient scheduling system for PCA services to optimize staff allocation while ensuring high-quality service delivery.
• Ensure that all scheduling adheres to Connecticut home care regulations and provides the highest level of care.

Compliance and Quality Assurance:

• Stay up-to-date on Connecticut-specific healthcare regulations, Medicare standards, and other industry trends relevant to PCA services.
• Implement and enforce compliance with state and federal regulations, including Connecticut’s Medicare and Medicaid HCBS Waivers.
• Continuously monitor and evaluate operational processes to uphold quality standards and regulatory compliance in Connecticut’s home care sector.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Proven experience in operations management, preferably in healthcare with a focus on PCA services.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Deep understanding of Connecticut Medicare, Medicaid waivers, and other relevant home care regulations.
• Proficiency in scheduling software and office management tools.
• Ability to thrive in a dynamic and fast-paced environment.

Benefits:

• Competitive salary based on experience.
• Comprehensive health insurance.
• Opportunities for career growth and professional development.
• A supportive, team-oriented work culture.
• Making a tangible impact in the lives of individuals receiving quality PCA services in Connecticut.