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Medical Call Center Representative

San Antonio, TX
We are seeking a Medical Call Center Representative for our Patient Assistance Center located in San Antonio.  This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner.  This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude, which has a significant impact on patient loyalty and their relationship with the practice.  

Responsibilities:
  • Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
  • Appropriately schedule patient appointments based on physician guidelines.
  • Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs. 
  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
  • Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.
  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
  • Perform other office duties as assigned by manager. 

Qualifications:
  • 1 Year of call Center
  • Medical terminology
  • Bilingual Preferred

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