The Care Worker is responsible for providing personalized care and services that uphold program policies and procedures following licensure, funder, and agency requirements. This includes ensuring the client's rights to a safe, culturally sensitive, and age-appropriate environment. The Care Worker routinely assists in the daily activities, transportation coordination, and monitoring of clients as indicated by the client's service plan, including personal care, socialization, education, recreation, orientation, behavior management, and safety plans. As part of the program treatment team, the Care Worker is responsible for the daily documentation of client behavior and incident reporting. Care Workers participate in quality activities through their active contribution in shift meetings, departmental meetings, program meetings, and required ongoing training.
· Provide quality care and supervision to clients following program philosophy, policy and procedure, and client rights. Monitor all clients in ratio by supervising clients in their daily activities as outlined in their personalized service plan. Create a safe and nurturing home environment. Follow direct supervision from their shift leader to ensure safety plans or behavior management plans are followed as instructed. Additional activities include support the coordination of transportation for clients to airports or bus station; maintain ratio and supervision through activities. Must report any doubts, questions, or concerns regarding client behaviors immediately to the supervisor or before the shift's end, task, duty, or responsibility.
· Effectively communicate information about clients according to the program policies and procedures to ensure quality services and client safety. Maintain accurate and ongoing documentation regarding daily client care, activities, events, and changes in behaviors that occurred on duty, including but not limited to progress notes and incident reports within required timeframes. Effectively communicate with other departments as necessary. Effectively communicate with supervisor through available methods.
· Assist in the development, oversight, or provision of activities for clients in care as approved by your supervisor for safety and program compliance. Seek assistance or advice from your supervisor immediately if you have any doubts or questions before performing an assigned task, duty, or responsibility
· Maintain confidentiality and continue ongoing training compliance following state regulation, funder, agency, and program requirements. Attend all mandatory meetings and required training to maintain full agency, funder, and program compliance. Assist in distributing information to other staff regarding training, meetings, and communications.
• High School diploma or GED
• One (1) year experience in shelter service setting.
· Bilingual (English/Spanish)
• Valid Texas driver's license and car insurance
• Strong verbal and writing skills.
• Ability to cook, handle laundry, and house cleaning.
• Ability to safely drive and transport clients in agency vehicles.
• Pleasant disposition and professional demeanor.
• Ability to appropriately handle and maintain confidential information.
• Able to prioritize work responsibilities, handle multiple tasks, and work in a fast-paced environment.
• Demonstrate knowledge and understanding of professional boundaries with persons in care, staff and volunteers.