Job Title: Front Desk Administrative Assistant (On-Site)
Hours: Part-Time
Location: Gaithersburg, MD
Pay: $17/hour
Job Summary:
Our client is seeking a detail-oriented individual who is interested in a long-term position to provide administrative support and maintain customer relations as the first point of contact.
The core of this position will be focused on (but not limited to) providing top-quality customer service, performing clerical/administrative duties, maintaining office upkeep, and marketing. Qualified candidates will have excellent verbal and written communication skills; flexibility; and personable, friendly, and professional manners.
Primary Responsibilities:
-Answer & respond to calls/emails
-Update calendars and schedule patient appointments
-Greet, welcome and assist patients as soon as they arrive at the office
-Maintain office security by following safety procedures and controlling access via the reception desk (monitor the sign-in sheet, etc.)
-Data entry of patient demographics
-Process in-office patient payments
-Perform other clerical duties such as filing, photocopying, scanning and uploading documents, and faxing
-Verify insurance benefits for patients and communicate insurance coverage to patients
-Assist in insurance billing and EOB posting
-Ensure the office is tidy and presentable
-Attend occasional local marketing events or training seminars
-Assist in maintaining and ordering office supplies as needed
-Invoicing (Accounts Receivable and Accounts Payable) as needed
-Assist other staff members as needed
Required Skillset:
● Strong administrative background, including pleasant and effective phone presence as well as excellent written and oral communication
● Ability to be well-organized
● Ability to interact with clients in an effective and friendly way
● Knowledge of Microsoft Office Suite (Word, Excel)
● Ability to maintain a calm and level head when working with difficult customers
● Ability to quickly learn the clerical component of the EMR
● Ability to quickly learn to use the billing software
● Ability to work well with others in an office environment
● Ability to represent the office well for effective marketing
● Experiences with EMR and insurance billing preferred, but not required