Our client is seeking a bilingual call center professional to join a wonderful team with a great work environment and flexible shifts. This is a full-time permanent position with excellent benefits.
Morgan Stephens represents the nation’s top healthcare systems offering the highest compensation and benefits to our top candidates. We are created and managed by experienced industry professionals in healthcare. As a leading provider of permanent, contract, and contract to perm recruiting services to healthcare organizations throughout the United States, we have successfully served the needs of our employees and clients by placing thousands of quality healthcare professionals into organizations seeking top talent.
We are seeking a Medical Call Center Representative for our Patient Assistance Center located in Long Beach, CA. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude, which has a significant impact on patient loyalty and their relationship with the practice.
Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
Appropriately schedule patient appointments based on physician guidelines.
Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.
Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
Perform other office duties as assigned by manager.
1 Year of call center experience
Bilingual (English and Spanish)
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Morgan Stephens ofrecemos reclutadores que hablan Espanol