The Case Manager II position is responsible for dealing with difficult clients participating in the rehousing program (COVID), coordinating/updating referral services, and providing input regarding complex cases. Also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s), and gathering and reporting program metrics. The successful candidate will perform these duties in a satisfactory manner and in accordance with clients’ policies, procedures and core values.
ESSENTIAL JOB DUTIES
(60%) Assesses individuals and families for strengths and barriers, including employment, behavioral health, criminal history and substance use and refer household to appropriate levels of housing and rental assistance. Assists individuals and families with establishing and meeting housing and related goals, and identifying appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Carries a caseload of individuals and families, which may include home-based case management.
(20%) Maintains precise and accurate documentation of case management services, including client files and entries into the program databases.
(10%) Coordinates with a variety of outside providers, as necessary, to meet client’s needs and avoid duplications of services. Provides community resource referrals for clients.
(10%) Performs other duties as assigned.
MINIMUM EDUCATION REQUIREMENTS
MINIMUM SKILLS AND EXPERIENCE REQUIREMENTS
- Bachelor’s degree in social work, human services, or other relevant field;
- In lieu of degree, four years of experience in Housing Case Management.
- Bilingual in Spanish/English, written/verbal (preferred).
- One to two years of experience in case management required.
- Nonprofit experience (preferred)
- Experience conducting outreach and presentations.
- Flexible and effective team player, able to adapt to changes and a busy workplace environment.
- Knowledge and experience with housing issues and available resources.
- Experience and knowledge with the challenges of and resources for those at-risk of homelessness.
- Knowledge of homelessness and related issues, and poverty-related issues.
- Ability to work with diverse communities.
- Position requires routing TB (Tuberculosis) testing and documentation (post-offer).
- Excellent organizational skills and an ability to self-motivate.
- Excellent written/verbal communication and people skills.
- Computer literate – experience with MS Office: Word, Excel, Outlook, and using internet.
- Ability to work under pressure, address multiple priorities and meet deadlines.
- Ability to identify key issues in problem solving and implement effective and creative solutions.