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Residential Case Manager - Homeless Services

Joliet, IL


Do you want to use your skills and talents to make a lasting difference in the world? We are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect.  If you feel the same way, we encourage you to join us in making a difference!


If you desire a better work/life balance and can work in a fast paced environment with excellent growth potential, we would like to hear from you.




1. Operates as a member of the Community Services Division team

2. Provides outreach to Permanent Supportive Housing (PSH) candidates and daily support and monitoring to existing PSH residents.

3. Coordinate the provision of services and meals to participants, including intake, and crisis intervention in emergency shelter.

4. Provides assistance to Case Manager to support ongoing case management functions.

5.Other duties as assigned within the guidelines of this position 



  1. Maintain  safety and security of staff, participants, and volunteers by frisking,  random locker searches, and monitoring safety.
  2. Is aware of emergency procedures with regard (a) to building safety (b) client emergencies and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
  3. Provide  screening, assessment, crisis intervention, referral and linkage such as hospital, police, crisis line, etc.
  4. Communicate Daybreak Center policies and regulations to participants through direct communication and consistent compliance with established procedures, including appropriate consequences.
  5. Register participants and volunteers. Maintain statistical records, documents, and paperwork as required.
  6. Ensures statistical data is tracked correctly on a daily basis.
  7. Assist volunteers; provide meals, hospitality, and program assistance.
  8. Provide assistance for residential clients, as needed.
  9. Provide relocation assistance to clients, as needed.
  10. Answer incoming calls and record them into Call Point (Service Point- HMIS system) and providing a referral when necessary.
  11. Enter accurate documentation into the HMIS system.
  12. Participate in staff development training and Agency meetings.
  13. Work may be assigned in Shelter or Family Shelter programs.
  14. Schedule laundry, assist clients make phone calls, assign and check chores, passes, etc.
  15. Maintain good relations with outside community professionals.
  16. Complete daily filing of discharged residential files for Out of County, PADS clients and other residential clients as needed.
  17. Assist Case Managers with other duties as needed to support client progress.
  18. Assist with discharges of residential clients as needed and directed.
  19. Each employee of Daybreak Center shall be held responsible for the items outlined in the Agency policies as well as the Daybreak Center policies and procedures. 


1. A high school diploma or equivalent is required for this position. A Bachelor’s degree is preferred with preference in areas of the human services field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.

2. A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.

3. Must be at least twenty-one (21) years of age.

4. Demonstrated capacity to work with individuals/families in crisis situations.

5. Demonstrated capacity to work with persons from diverse ethnic, racial and social backgrounds.

6. Ability to relate to individuals in a warm, non-judgmental manner.

7. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.

8. Strong verbal and written communications skills. Must be fluent in spoken English so that clients and other service providers can understand the case worker when advocacy services, counseling, direction, etc. are provided.

9. Passage of complete background clearance, physical and Tuberculosis (TB) Test.

10. Catholic Charities, Diocese of Joliet, has adopted and follows the Codes of Ethics established by Catholic Charities USA, the National Association of Social Workers and the American Psychological Association. As an employee of the Agency you are expected to support these codes to the extent doing so is consistent with and allowed by applicable law.

11. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.

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