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Bilingual Case Manager - (Spanish Required)

Manassas, VA

Position: Bilingual Case Manager - Family Reunification
Location: Remote (with Manassas as home base)
Full-time (exempt)

Position Description:

The Family Reunification Case Manager, Family Reunification (FR), is responsible for conducting home studies (HS) and post-release services (PRS) to unaccompanied children reuniting with sponsors. The position will require some evening work as well as on-call responsibilities.  


Position Responsibilities:

  • Carries a caseload of HS and/or PRS cases.  
  • Provides HS and PRS through intensive case management and coordination of services.
  • Documents all services provided and all contact in case notes.
  • Completes and submits client reports promptly.
  • Creates electronic files for each case referred to ensure case file maintenance. 
  • Conduct assessment of client and family needs and assist clients in setting goals.
  • Deliver and coordinate services to individuals and families and maintain direct contact.
  • Conduct home visits.
  • Make appropriate referrals for needs.
  • One-on-one weekly meetings with supervisor (program director) to address programmatic needs.
  • Participate in weekly team meetings to staff cases and support the team's goals.
    • Occasionally attend in-person meetings.
  • Elevates complex cases or urgent incidents to the supervisor as needed. 



Other Duties:

  • Serves as task supervisor for social work interns.
    • Participate in Intern Group meetings.
  • Provides coverage for other case managers on an as-needed basis.
  • Connect with in-house services and outside agencies to address the client's needs. 
  • Reports to the Program Director. 
  • Prepares home study, periodic, and case closure reports in MRIS for submission on time.
  • Provides Family Reunification activities information and success stories quarterly reports.
  • Completes quarterly review of case closure files with the program director.
  • Uses the data management system regularly to collect data and complete reports (UC Portal, MRIS).
  • Creates clients' folders on Microsoft Outlook for email documentation.
  • Uses company equipment for documentation (laptop and mobile devices).


Education and Experience:

  • Bachelor's degree in Social Work, behavioral sciences, human services or social services fields; Master's degree in Social Work (MSW) or Counseling preferred.
  • Child welfare and/or case management experience preferred.
  • Bilingual in Spanish: verbal and written required. Knowledge of indigenous Mayan languages is a plus.
  • Experience in conflict management, accountability and confrontation is a must.
  • Ability to work independently in the field as well as collaboratively as a team.
  • Organized and flexible with a high degree of integrity, reliability, initiative and adaptability.
  • Experience utilizing various Microsoft Office software products, including Outlook, Word, & Excel.
  • Ability to handle and maintain confidential information per HIPAA protocols.
  • Excellent verbal, written and listening communication with the clients and family reunification team.
  • Must possess a valid driver’s license, have a good driving record, have at least three years of driving experience in the U.S., and be willing to transport clients in agency vehicles.


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