Jobs at Morgan Stephens

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Silver Spring, MD

The basic function of the Optician is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.


  • Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills.
  • Develop professional business relationships with other associates and Doctors.
  • Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include but not limited to the following:
    • Utilize optical prescription in conjunction to the patient's visual requirements.
    • Recommend specific lenses, and lens coatings to suit patient needs.
    • Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
    • Perform appropriate optical related measurements.
  • Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
  • Provide appropriate guidance to patients regarding Managed Vision Care.
  • Assist the store with being effectively merchandised according to the Planogram and other Company standards.
  • Assist with the timely execution of approved Marketing programs and initiatives, and the implementation of appropriate signage and promotions according to company standards.
  • Other duties as assigned by Store Manager.
  • Pre-screen patients prior to doctor appointment.
  • Routine store cleaning.



  • Experience is not required.
  • Ability to sell through use of sales skills and accountability for sales results.
  • Experience and proven results with a retail or customer service establishment.
  • Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
  • Foster positive and results-oriented associate and doctor relationships.
  • Attention to detail and follow-up.
  • Ability to manage priorities through adaptability and flexibility.
  • Willingness to take calculated risks.
  • Experience with personal computers preferred.
  • Ability to decipher and calculate patient's vision insurance.
  • Working knowledge of prescreening equipment (Optomap, Auto-refractor, Tonometer, etc.) prefered.

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