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Intake / Eligibility Specialist

Woodbridge, VA
The intake specialist primarily responsible in gathering, reviewing, and analyzing eligibility documentation for new client enrollments. The intake specialist will be responsible to ensure the intake process and the assessment resettlement, employment, training, legal and  health  needs of newly arrived Afghan parolees. Additionally, this position will assist program staff by aiding in the documentation and communication process.


Primary Responsibilities:

Support resettlement staff in gathering, reviewing, and analyzing eligibility documentations.
Schedule potential clients for intake services.
Review client eligibility documentation and obtain copies of documents
Assist resettlement staff in conducting initial client intake
Open new case files (hard files) for all intakes and enter enrollment data in MRS databases.
Reconcile data by conducting routine file reviews both hard copies and in multiple databases.
Have an ability to quantify and qualify data.
Become familiar with and responsible for data management in multiple databases.
Work closely with Refugee Cash Assistance and Refugee Employment services staff.
Answer, screen, and forward incoming service requests as needed.
Maintain office security by following safety policies and procedures.
Provide referrals and basic information to clients and other walk-ins not eligible for services.
Perform other clerical duties such as filing, photocopying, scanning.
Make referrals to in-house programs and external social service providers
If applicable, translate and interpret as needed to help clients comprehend services.
Assure compliance with all required reporting as needed
Attend and participate in team meetings and trainings as needed.
 

Bachelor’s degree required
Two (2) years of previous direct work experience in a culturally diverse environment.(preferably refugee resettlement)
Excellent oral and written communication skills in English. 
Bilingual in English and one other language spoken by clients required : Dari, Pashto

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