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Director of Operations - Home Care - Must live in Michigan

Utica, MI
Home Care Director of Operations
Job type: Full-time
Compensation: $70,000 - $100,000+

Job description:
We are looking for a compassionate and dedicated Operational Manager for their MI branch. The Operational Manager will be responsible for managing the day-to-day Home Care business activities. Overseeing all personnel Human Resources Department. Under the direction of the Chief Executive Officer. Home Care Director of Operations will be Coordinate and perform a wide variety of activities designed to support the team. Also, responsible for ensuring substantial compliance with the State requirements including compliance with agency requirements.
Essential Duties & Responsibilities:
  • Manage Agency business affairs and general day-to-day operations.
  • Candidates must possess relevant experience in the Michigan Home Help CHAMPS Program Area in Aging and Long-Term home care provider insurances and have experience in Michigan Home Help CHAMPS scheduling and billing.
  • Ensure the Agency complies with all relevant State and local laws.
  • Is responsible for interaction in the community and promoting company services.
  • Experience developing relationships with institutional and/or community-based organizations.
  • Participate, develop, and analyze the Marketing strategies.
  • Liaise with State and private organizations on behalf of the Agency.
  • Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.
  • Manage and Supervise Home Care Clients Scheduling
  • Be familiar with, and maintain Agency rules, policies, and procedures.
  • Familiarize all employees, including those on contract, with Agency rules, policies and procedures.
  • Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.
  • Devise short-term and long-term program development and modification plans.
  • Identify critical issues that may affect the Agency.
  • Delegate and organize Agency functions and define employee accountability requirements.
  • Provide leadership and consultation to management personnel.
  • Hold regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Agency.
  • Recruit, select, hire and provide initial orientation to all new employees.
  • Ensure qualified employees are hired, in accordance with job descriptions.
  • Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.
  • Submit an annual operating budget to the Governing Body and monitor financial operations on an ongoing basis.
  • Complete, maintain and submit reports and records to Governing Body on a regular and as-needed basis.
  • Conduct informal and formal performance appraisals on management personnel upon completion of probation, annually and on an as-needed basis.
  • Perform other duties as requested by the Governing Body.
Essential Skills:
  • knowledge and experience of Medicaid Michigan Home Help CHAMPS, Area in Aging and Long-Term home care provider insurances.
  • Candidates must possess knowledge and experience in the Michigan Home Help CHAMPS Program and have experience in Michigan Home Help CHAMPS scheduling and billing.
  • Working knowledge of community-based resources for individuals with disabilities and/or seniors.
  • Excellent assessment skills
  • Excellent screening and interviewing skills
  • Excellent communication and presentation skills
  • Organizational, problem-solving, and conflict resolution skills
  • Ability to multi-task and prioritize work.
  • Excellent written and verbal communication skills
  • Computer proficiency; Microsoft Word, Excel, WinZip
  • Proven experience in healthcare, marketing, or community outreach roles
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish professional relationships.
  • In-depth knowledge of home care services, including Medicaid regulations and reimbursement processes
  • Strong networking abilities with a demonstrated track record of successfully establishing and maintaining relationships with healthcare providers and community stakeholders.
  • Ability to deliver effective presentations and engage diverse audiences.
  • Self-motivated, goal-oriented, and able to work independently as well as collaboratively within a team.
  • Strong leadership, and excellent interpersonal relationship, abilities are essential.
  • College degree preferred – Business or Marketing degree a plus.
  • 1 year Home Care management experience required.
  • Valid driver's license and reliable transportation and car insurance
  • Must be able to pass a criminal background check.

If you are passionate about connecting individuals in need with high-quality home care services, please submit your resume. We look forward to reviewing your application and discussing how you can contribute to our mission of providing compassionate care in the comfort of individuals' homes.

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